Product / Service Details with Pricing Structure
Our Products may be purchased from our App. Our Products may also be purchased from our Farmako front-facing stores, where you can make orders and receive the Products at your doorstep (This feature is only available in select cities).
You may connect with our officials to place on order through Farmako's official number. Any number that has not been provided to you by Farmako, is not an official number. You accept that Farmako is not responsible for messages you make to any number that misrepresents themselves as us.
Orders made through the Application are made directly to Farmako. We then contact our stores to check the availability of the Products. Once the order is confirmed, the Delivery Personnel will pick up and deliver the medicines to you.
You may either make payments to Farmako through the official Farmako portal provided to you online during the purchase of your Product, or through Cash on Delivery. The Farmako portal provided to you will be the same for both WhatsApp orders, and orders made through the Application.
The payment will be processed through a third-party payment processor. Online payment confirmation will be made by the aforesaid payment processor. You accept that any issues arising with the payment processor is not attributable to Farmako.
Payments may also be made through Cash-on-Delivery ("COD"). COD enables you to pay the delivery agent directly when you receive the order for the Products you purchased. The delivery agent has a right to refuse the delivery if you fail to make the complete payment of the Product. Any losses, damages arising from non-delivery shall be your sole responsibility.
Delivery Charges for online and COD payments shall be borne by you.
Once your payment is confirmed, we used third party service provider for delivery. Your orders subject to the availability of such Products, our acceptance of your offer solidifies your adherence to these Terms. You declare that the Products ordered by you are for personal, non-commercial use.
There may be certain orders that Farmako partners cannot accept and service, which may need to be cancelled. Some situations that may result in your order being cancelled include the non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
Farmako also reserves the right to cancel any orders that classify as 'Bulk Orders' as determined by Farmako as per certain criteria. An order can be classified as 'Bulk Order' if it meets the below-mentioned criteria, which may not be exhaustive, viz:
Products purchased by you through the Farmako App and through WhatsApp shall be processed only after you provide a valid medical prescription issued by a licensed doctor/medical professional. Farmako engages only registered pharmacists who are certified to prescribe medicines to you. You shall provide a scanned copy of a valid prescription at the time of purchasing the Product and shall be required to provide identification proof to confirm that the Product is purchased by you. The scanned copies of the valid medical prescription and identification proof shall be uploaded either through the App or on WhatsApp. Farmako shall not process any orders that are requested without a medical prescription. We shall verify the prescription provided by you, and reserve the right to cancel any orders if we notice any discrepancies with the prescription, in accordance with the Terms and Conditions. We reserve the right to initiate appropriate legal proceedings if it comes to our notice that you have falsified or fabricated prescriptions.