Refund & Cancellation Policy

  1. Cancellation

The customer can cancel the order for the product till Farmako ships it. Orders, once shipped, cannot be cancelled.

  1. Return

For Return intimation, please email us at [email protected] or chat with us on App/WhatsApp.

Farmako customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.

Once the claim is verified as genuine and reasonable, Farmako will initiate the collection of the product(s) to be returned.

The customer must pack the product(s) in the original manufacturer's packaging.

Refund will be completed within 30 (thirty) days from the date of reverse pick up (if required).

The returns are subject to the following conditions:-

  1. Any wrong ordering of products doesn't qualify for Return;

  1. The batch number of the product being returned should match as mentioned on the invoice;

  1. Return requests arising due to a change in prescription do not qualify for Return;

  1. The returned product should only be in its original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

  1. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Category of Non-Returnable Product: Certain categories of products marked as non-returnable on the product page, will not qualify for the Return as per Farmako Return policy. The details of the nonreturnable products are mentioned below:

Categories

Type of Product

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes &Wipe Warmers

Food & Nutrition

Health Drinks, Health Supplements

Healthcare Devices

Glucometer Lancet/Strip, Healthcare Devices & Kits, Surgical, Health Monitors

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits

Temperature controlled & speciality medicines

Vials, Injections, Vaccines, Penfills, & any other product, requiring cold storage, or medicines that fall under the category of speciality medicines

  1. REFUND PROCESS

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

  1. Order placed through an online wallet will be credited to the wallet; and

  1. Order placed through cash on delivery will be refunded through fund transfer to the customer's bank account

No cancellation charges shall be levied for the cancellation of an order following the terms of this policy.

Any discounts provided are at the sole discretion of Farmako and may be revoked at any time.