Delivery & Shipping Policy
Medicines and other such products ("Products") shall be delivered to the address provided by you at the time of the purchase of our Product. The Products shall be delivered from our Stores. The address provided by you shall be deemed accurate and you accept that Farmako is not responsible in verifying the accuracy of the address provided by you. The Products shall be delivered through delivery personnel who are third-party independent contractors.
Farmako offers its services on a "best-effort" basis, and as such we do not guarantee that the exact delivery time will be 30 minutes. Delivery time and fulfillment of delivery for your product is dependent on external conditions which are outside of our control; these conditions include, but are not limited to – rider unavailability and a lack of manpower, shortage or unavailability of the Products purchased by you, Acts of God, strikes, lockouts, official control measures, delays from vendors, public holidays, time, date and area of delivery, distance from the vendor, customer demand, traffic, sudden breakdown of delivery vehicle, weather conditions, and unforeseen events/incidents outside of our control.
You will be informed of the shipping timelines and confirmation of receipt of the order.
Delivery Charges for online and COD payments shall be borne by you.
Our Products may be purchased from our App. Our Products may also be purchased from our Farmako front-facing stores, where you can make orders and receive the Products at your doorstep (This feature is only available in select cities).
Orders made through the Application are made directly to Farmako. We then contact our stores to check the availability of the Products. Once the order is confirmed, the Delivery Personnel will pick up and deliver the medicines to you.
Once your payment is confirmed, we used third party service provider for delivery. Your orders subject to the availability of such Products, our acceptance of your offer solidifies your adherence to these Terms.
Farmako is not responsible for deliveries made to incorrect addresses, damages to the Products purchased by you, delays in the Products purchased by you, the incorrectness of the Product purchased by you at the time of delivery, interruptions and disruptions during delivery, and the acceptance of deliveries to individuals other than you. You accept that in the event that you have opted for doorstep delivery, Farmako shall not be held responsible for any damage, theft, or incursion of the Products purchased by you once the Product has been delivered to the doorstep. Additionally, you accept that Farmako shall not be responsible for any damage, theft or incursion of the Products purchased by you if the Product delivered at the doorstep was not received by you due to your unavailability or absence thereof (this is inclusive of any recipients for whom you have purchased the Product).
By opting our service, you agree to receive service calls on the number shared, and such calls and SMS would be coming from a third-party platform.
Payments may also be made through Cash-on-Delivery ("COD"). COD enables you to pay the delivery agent directly when you receive the order for the Products you purchased. The delivery agent has a right to refuse the delivery if you fail to make the complete payment of the Product. Any losses, damages arising from non-delivery shall be your sole responsibility.
There may be certain orders that Farmako partners cannot accept and service, which may need to be cancelled. Some situations that may result in your order being cancelled include the non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
Products purchased by you through the Farmako App and through WhatsApp shall be processed only after you provide a valid medical prescription issued by a licensed doctor/medical professional. The scanned copies of the valid medical prescription and identification proof shall be uploaded either through the App or on WhatsApp. Farmako shall not process any orders that are requested without a medical prescription.
For our record keeping Services please see our Terms & Conditions page.